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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, 13 June 2012

EDF-Bad Service, Leaving Electricity In A Dangerous State

EDF-Not Always How They Tell You On The Adverts

Just to let you know about an upcoming post, incase you have any opinions on the posts subject that you'd like to appear on this site. And the subject in question? EDF. I'd like to share with youa story about the gas and electricity giant-about how their bad service left a houses electricity in a dangerous way. I know for a fact that it happend and how it happened as it happend to my house. I'll tell you all about it, including how EDF, years later never admitted to their mistakes, never issued an apology, offering nothing in the way of compensation. Their customer service has absouloutly sucked. Story coming up, and I'd really like to know what you think of EDF, perhaps you have had simmerler or even the same issues with EDF.

Saturday, 9 June 2012

More Feedback Instore

If you have been in Argos recently, after you have been served you may of had a member of staff ask to fill in one of those electronic survey thingies. If you haven't, basicaly it's a survey on a touchpad with question about the service you recieved, and you press the applicable buttons. One store they have this at is the Dagneham store, which I visited a few times recently, and as their service was generally good, they got good marks from me on said survey pad. But as I was filling it out, I was thinking this is the kind of thing more retail services should offer too. It's a good way of getting customer feedback, and if customers don't have the time to fill in a long survey by hand on customer service, which shops sometimes ask of us, this is a quicker way to give the feedback. Not only that, if you're fed up with having to give companies your details, which, some companies will use in all manner of annoying ways, you can remain annoymous in these electronic services. If they wanted to be ultra flash, stores could have those touch screen machines on the way out of the store, so customers could have their feedback added then. I really think supermarkets could do with taking Argos' lead for example.